Recovery Worker (Female Only) -Forensic Mental Health Step Down Service

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Recovery Worker (Female Only) -Forensic Mental Health Step Down Service

Department: Penrose – Croydon Forensic Mental Health Step Down Service
Work Location: South London - Croydon
Salary: £22,865
Contract: Permanent
Hours per week: 37.5
Shift pattern: 8pm – 8am

Job description:

Female Recovery Worker Croydon ADVERT


Penrose Options Forensic Mental Health Service Croydon is a brand new service that launched on 1st August 2018.

We are seeking passionate and empathic Female Mental Health Recovery Workers to help us build an outstanding team to help support the successful rehabilitation and reintegration of our service users back into the community.

We have exciting opportunities for Female Mental Health Recovery workers in our women’s step-down service which is based in the London Borough of Croydon. Our primary partners are Croydon CCG, South London and South London and Maudsley (SLaM).

We support adult female service users with complex needs from stabilisation through to recovery, and support the transition to independent living in the community.

Penrose’s Options mission is: “To ensure we deliver high quality support, health and social care through prevention, early intervention, recovery and rehabilitation at the point of need”.


Main Responsibilities of the role:

    • Responsible for interviewing potential service users to assess their motivations, barriers to engagement and identify potential risks.
    • Plan and co-ordinate individual support and resettlement packages for the Service User liaising with the appropriate agencies and care professionals to ensure successful delivery of the plans.
    • Provide/arrange for various advice, advocacy and or information to service users in relation to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.
    • To assist the Service Manager in managing health and safety, maintenance, rent/charges collection, arrears and void control, across the team
    • Sign up new service users with appropriate Tenancy Agreement following correct procedures. Assist them to take up occupancy of their room and provide them with induction, including information on the conditions of their tenancy, tenant’s charter, Penrose policies and procedures and relevant local information in consultation with RSL’s.
    • Carry out pre-void inspections of Penrose properties making arrangements with service users for replacement or repair of Penrose property.
    • To complete reports (either electronically or written), including service user’s support plans, case notes and other documentation for managers, members of the management board and other agencies, as directed by your line manager in a timely and accurate manner and in accordance with policy and procedure
    • To input and extract information from computerised packages, client monitoring system, and other database systems.
    • Collect and monitor payments of rents and service charges, deal with service users that are in arrears whilst liaising with housing benefit and DSS concerning direct pay
    • Attend internal and external meetings and training as directed by your line manager
    • Ensure all the organisations rules/policies regarding Health, Safety and the Environment are strictly adhered to and that safe working practices are adopted at all times and risk assessments are both carried out and followed
    • Report any concerns relating to health and safety issues at the earliest opportunity to your line manager




  • Hold an NVQ Level 3 in either Health & Social Care or Community Justice
  • Have experience of working with offenders with a history of mental health or substance misuse issues
  • Have experience of drafting and agreeing support plans and providing appropriate interventions for service user and liaising with other professional agencies
  • Have an excellent understanding of the housing and social needs of service users with complex needs including knowledge of legislation relating to Social Care, Housing and Criminal Justice and Mental Health.


Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Eye Care Vouchers
  • Growing and forward-thinking organisation


If you have a passion for Mental Health recovery and wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for youIf you would like to join our budding team then please apply TODAY by sending us your updated CV to  

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

All successful applicants will be required to undertake an Enhances DBS and provide 2 employment references including one from your most recent employer.

Closing date: 16/04/19