Night Support Worker

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Night Support Worker

Work Location: Redbridge
Salary: £22,865.00
Contract: Permanent
Hours per week: 37.5
Shift pattern: 9pm to 8:30am, including weekends

Job description:

Location: Gants Hill, Redbridge

Penrose is recruiting for talented, ambitious and caring staff to help deliver a major new pan-London service supporting people with personality disorders to resettle in the community and lead happy, healthy lives, free from crime.

As part of the Offender Personality Disorder (OPD) pathway, Penrose will be providing supported accommodation for 12 men and 4 women across three residential sites in Lambeth, Lewisham and Redbridge. Working in partnership with NHS England and HMPPS and receiving referrals from the National Probation Service, we will support men and women in the pathway being released from prison, secure healthcare settings or moving on from Approved Premises. Our 24-hour service will provide far more than a roof over people’s heads; it will offer a base for a range of 1-1 and group interventions, delivered by our teams and by external partners, that will equip residents with the skills and confidence to move on safely into independent living.

This is an exciting opportunity to make a real difference supporting some of the most complex people in the criminal justice system and helping make communities safer. We are looking for experienced staff who have the skills and ability to support and engage residents with a non-judgemental attitude within an enabling environment.

Your Role:

Based in one of our male residential services in Redbridge, this essential role ensures our residents are safe and supported through the night. Working in teams of two, you will ensure the security of the premises, but also be there to offer support and guidance to residents, as well as ensuring appropriate risk management and information sharing protocols are adhered to.

You will also ensure detailed service and resident handovers to day staff each morning. Night Support Workers will also liaise with other staff in providing support and advice to service users and be expected to regularly participate in team meetings

Working in collaboration with the National Probation Service and other partners within the Offender Personality Disorder (OPD) Pathway, you will support adult males who have recently been released from prison, secure health settings or who are moving on from Approved Premises. You will work with residents providing 1-1 support as well as other key engagement activities, supporting them to further develop their talents and self-belief whilst managing their mental health and wellbeing. You will support, inspire and motivate residents to develop the required skills to build confidence and move into safe, successful independent living within the community. You will provide robust risk management, sharing information with staff, probation and other partners to help keep your service users safe.



  • To support service users to achieve their goals, in line with their support plan.
  • Ensure Service Users receive a high quality and responsive service.
  • Ensure the security and safety of the property and residents, managing incidents and escalating as necessary
  • To positively respond to service users who may need assistance, seeking the support of the appropriate manager if necessary, in emergencies.
  • Assist the staff team in managing security and safety, health & safety, maintenance, rent/charges collection, arrears and void control.
  • As part of service users support plan, to liaise with external professionals, e.g. GP’s, probation officer, Care Coordinators etc.
  • Facilitate and or support group sessions
  • Ensure there is genuine engagement with the service users using appropriate methodologies and interventions
  • Provide / arrange for various advice, advocacy and or information to service users in relation to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.
  • Assist service users with arrangements for moving into the property, ensuring benefits are applied for, utilities connected, maintenance problems resolved, and that the property is properly furnished.
  • Liaison with Agencies and Local Community
  • Ensure timely information sharing with Offender Managers and other key stakeholders to support robust risk management and positive resettlement outcomes
  • To undertake administrative tasks as part of regular duties ensuring that these are completed accurately and in a timely manner.
  • Communicate effectively.
  • Promote and encourage best practice in HSE.
  • To be creative in involving the service users in meetings which ensures they remain at the centre of the discussion and make choices and decisions.



Excellent communication skills and being able to develop strong working relationships will also be crucial to this role. You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances.

You will have an ability to build rapport, motivate and inspire, and a keen eye for detail.

To apply we require your CV along with Supporting Statement (no more than 2 sides of A4) detailing your knowledge and experience (this can be found on the attached Job Description) or completion of an application form. Please then send to by the closing date to

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • Access to employee assistance programme
  • Medi-cash which includes the following:
  • Discount gym membership
  • Routine eye tests, glasses and contact lenses
  • Dental treatment via NHS or Private
  • Physiotherapy, Indian Head Massage and a range of other therapies
  • 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
  • Life Assurance

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 3 years period including one from your most recent employer.

Closing date: 28/02/2020

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