Concierge – FIPTS, Bonham Rd

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Concierge – FIPTS, Bonham Rd

Department: Penrose Options - Forensic Intensive Psychological Treatment Service (FIPTS)
Work Location: Brixton
Salary: £18,927
Contract: Permanent
Hours per week: 37.5
Shift pattern: Mon-Fri 9am – 5pm

Job description:



The Concierge Worker will be responsible for managing the building to ensure that the accommodation provided to the service users is safe and secure through the provision of overnight concierge service, security and door control. This includes controlling access to buildings, being the first point of contact for all emergencies and carrying out Health and Safety checks and cleaning. Will respond proactively to service user requests and/or needs. To support Night Recovery Workers in the delivery of their daily duties and where required provide therapeutic support to the service users.




To provide basic first contact advice and security to service users and to contact the On-Call service/emergency services if appropriate and in-line with policies and procedures around accident and incident reporting.

To ensure a safe and secure environment, assisting to maintain high standards within the project by logging and recording any maintenance issues in accordance with procedures and assisting with maintenance of the building, furniture and fittings as appropriate.

To actively ensure the security of the building through regular Health and Safety Checks and the monitoring of CCTV systems.

To deal with emergency situations taking action in the event of a fire or other incidents and being responsible for calling emergency services in an appropriate manner.

To update appropriate records; i.e. inform maintenance logs and health and safety records.

To carry out the nightly duties on the cleaning rota within the building.

To work with night support worker to ensure adherence to communal living agreement signed by service users.

To treat service users with dignity and respect ensuring you remain calm and objective when dealing with difficult or problematic situations.

To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.


Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Eye-care Vouchers
  • Growing and forward-thinking organisation
  • If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you.


To apply for this role, please read the attached job description and send a competed application form along with your CV, to by the closing date.

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer. Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

Closing date: 01/04/19

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