Support Officer – Luton

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Support Officer – Luton

Department: Synergy
Work Location: Luton
Salary: £16,262
Contract: Permanent
Hours per week: 37.5
Shift pattern: Monday - Friday

Job description:

About The Service

Our Synergy Service is an integrated support service with emphasis on prevention, early intervention and integration for people who are at risk of losing their independence. The service provides tailored support to clients aged 16+ over a maximum of two years, to improve their opportunity to live successfully in the community. The ethos of the service is to enable, empower and encourage individuals to develop the skills and tools to manage their accommodation, tenancies and health & wellbeing.

Our work with clients takes place at locations to meet individual needs; within our Victoria House resource centre in Luton, at their homes, in other agencies’ premises or in public meeting places.

We pride ourselves on providing accessible and flexible services to residents of Luton through partnership working and community engagement.


The post holder will be required to demonstrate strengths in all the indicators set out in the relevant competency requirements. More specifically, the post holder will:
•◦Support the team in delivering all aspects of support as appropriate to the individual needs of the Service User.
◦Support Service Users who self refer to complete the self referral information form
◦Undertaking tasks in the absence of the case holding Support Lead
◦Support Service Users to meet their support plan targets, including practical assistance where they have not yet developed the skills or the confidence to meet them. Help to ensure Service Users are engaged and involved with the services provided.
◦Through coaching and support, build the client’s confidence to carry out tasks for themselves, focussing on the skills that support the individual’s ability to live independently.
◦Motivating and coaching service users to attend appointments/engage in activities
◦Supporting service users to research the variety of resources available to them, specific to their own needs and specific interests
◦Report any observations relating to Service Users welfare.
◦Adhere to all the policies and procedures of the organisation plus those specific to the project including any statutory requirements.
◦Maintain records as required; specifically utilise LBC’s Capita system to maintain full SU records, files and notes.
◦Participate in team meetings/reviews and the general development of the service.
◦Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Why work with us?

•Excellent core and on-going training aligned with personal development plan
•25 days annual leave (increasing 1 day per year of service up to 30 days)
•Pension, Eye-care Vouchers
•Growing and forward-thinking organisation

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you please see attached Job Description Support Officer JD and attached Penrose-Application-Form, once completed please send to by the closing date.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

Closing date: 04/02/2019

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