Housing Income Officer

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Housing Income Officer

Department: Housing
Work Location: Highbury & Islington
Salary: £28,000
Contract: Permanent
Hours per week: 37.5
Shift pattern: Mon - Fri 9-5

Job description:


The Social Interest Group (SIG) is an innovative a charity formed in 2014. Incorporating Penrose Options and Equinox Care, our sole aim is to be a vehicle to develop and strengthen the charities that are within it, so they in turn thrive and do social good.

We are currently seeking a Housing Income Officer to join our Housing Team based at our head office in Islington.

Our charities operate in a range of community-based supported housing and residential settings supporting adults with a history of substance misuse, drug & alcohol dependence, offending, forensic and complex mental health issues, homelessness from stabilisation through to recovery, and to support the transition to independent living in the community.


The role will primarily be one to reduce bad debt and increase cash flow. Focus on the improvement of rent collection and mitigation for void periods. Coordination of income and housing management issues for satellite offices within the group as heavy emphasis will be on the improvement of reporting. Visiting service across the group is required in order to coach teams and resolve any issues within arrears or benefit accounts.


  • Monitor tenant rent accounts on a weekly basis and coordinate rent arrears actions across the Group.
  • Visit services across the group working independently 2/3 days per week and support Service Managers with training and guidance as and when required in relation to any Supported Housing management issues across the group
  • Advise in respect of breaches of tenancy/licence agreements, including rent and service charge arrears, nuisance, harassment and misuse of property
  • Work with Service Managers, Maintenance Coordinators and head landlords to ensure that void loss due to empty properties is minimised
  • Ensure that correct notice periods are given and the benefit system is used in full to further mitigate void loss
  • Take ownership or group management IT systems for non process functions of rent accounts. This will include setting up new residents onto the payment systems.
  • To deal with reports of abandoned tenancies, squatters and unauthorised occupiers.
  • Maintain appropriate records of work in accordance with the Group policies. Adapt and revise procedures and polices within the groups governance ensuring all quality and compliance measures are adhered too
  • Assist with the preparation of cases for Court action and represent the organisation at Court and at evictions
  • Communicate with Housing Benefit teams regarding appeals, overpayments etc.
  • Liaise with partner landlords to ensure that each party is abiding to contractual obligations.
  • Provide regular performance data and KPI’s. Preparing regular reports for the business.
  • Implementing a former tenant debt recovery strategy including contract management of external debt collectors.
  • Provide data for SHIP reporting.
  • Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Eye-care Vouchers
  • Growing and forward-thinking organisation

If you wish to work with us and believe this is a perfect opportunity for you, please send us your CV.

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

Closing date: 17/12/2018

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