Mental Health Service Manager

Department: Penrose Options Forensic Mental Health
Work Location: Croydon
Salary: £30,791
Contract: Permanent
Hours per week: 37.5
Shift pattern: Shift Based

Job description:

Penrose Options Forensic Mental Health Service Croydon is a brand new service launching on 1st August 2018.

We are seeking an exceptional Service Manager to help us build an amazing team to help support the successful rehabilitation and reintegration of our service users back into the community.

We have a new and exciting opportunity  for a Mental Health Service Manager  in our new step-down service which is based across several sites in the London Borough of Croydon. Our primary partners are Croydon CCG, South London and South London and Maudsley (SLaM). We operate from our main high and medium support hub which is based near Croydon centre.

We support adults males, females, young people and autistic service users with complex needs from stabilisation through to recovery, and support the transition to independent living in the community.

Penrose’s Options mission is:  “To ensure we deliver high quality support, health and social care through prevention, early intervention, recovery and rehabilitation at the point of need”.

Main Responsibilities of the role:

  • Continue to develop the service provisions, to ensure best practice and leading edge services are available to service users
  • Implement a Psychologically Informed Environment within the Croydon service working closely with the Clinical Psychologist
  • Work in close conjunction with the other agencies supporting the Service to improve the services and expand provision where possible
  • Promote the Service through participation in inter-agency forums and attendance at other functions where appropriate and as directed by the Head of Services.
  • Maintain close links and good relationships with local community groups and representatives ensuring that the local community has a good understanding of the purpose and working of the Service and close neighbours are appropriately engaged
  • Participate and contribute to the development of an annual plan for the Service, which reflects the objectives and performance for the Service
  • To actively promote the development and maintenance of appropriate policies and procedures to ensure a high quality service provision that ensures the safe and effective running of the service.
  • Provide leadership and line management to staff to ensure methodology of PIE are achieved
  • Responsible for ensuring all staff have appropriate personal development plans, and are appropriately supported to achieve the plans targets / interventions.
  • Ensure that absenteeism and lateness is maintained, on or below, the agreed levels for the organisation, taking appropriate support and action to achieve the target.
  • Ensure that staff maintain high standards of professional performance at all times through adherence to Penrose policies and procedural frameworks.
  • Ensure that disciplinaries and grievances are appropriately managed, including the undertaking of investigations, and the conducting of disciplinary interviews when required
  • Responsible for ensuring all staff are performance managed via the Penrose appraisal system and that appraisals are conducted and completed on time.
  • Hold regular staff meetings and one to one’s with staff
  • Co-ordinate and monitor the workload of the team and ensure that all current performance and

Service standards are being met

  • To ensure the methodology of Psychologically Informed Environment is adhered to and implemented
  • To ensure that all statutory records are accurately maintained and available for inspection upon request from the appropriate authorities.
  • To ensure that adequate staffs are on duty at all times, and that appropriate staff rotas have been prepared and that arrangements are in place for the use of locum workers if required.
  • To ensure that SIG bank pool is maintained to provide use of locum cover when permanent staff are absent.
  • To ensure that only service users who meet the agreed criteria and have secure funding, are admitted to the scheme for accommodation and support.
  • To provide an emergency on-call service with other Service Managers / Team Leaders within the scheme, ensuring that at all times a senior member of staff is available to respond to emergencies, which may arise within the service.
  • Ensure that rent/service charge collection meets targets through the implementation of Penrose’s Arrears Procedure.
  • Ensure that Void level targets are met
  • Ensure that occupancy levels are maintained through the implementation of the Penrose’s policies.
  • Ensure that all Service Users have an assigned RW and appropriate Recovery plans have been provided monitored and reviewed at regular intervals.
  • Ensure that the Support / Recovery Planning meetings take place every three months or as required.
  • Support and encourage Service User involvement and Engagement locally and at the wider organisational level initiatives.
  • Ensure absolute adherence to Penrose Confidentiality Policy and all other associated policies and procedures.
  • To carry out duties defined in the Care Standards Act 2000.
  • Responsible for the planning and maintaining the Service’s budget and report on budget variances
  • Responsible for providing on time reporting and submission of information to Central Office functions, such as training record updates, performance statistics for KPI monitoring, Quality & Performance quarterly and payroll returns.


Applicants must:

  • Hold an NVQ Level 3 in either: Health & Social Care / Community Justice / Mental Health. In addition a Management qualification would be highly desirable
  • Have recent and relevant experience of managing staff within a Mental Health setting
  • Be experienced in working in a rehabilitation service
  • Possess an excellent knowledge and practical application of key legislation including Equality, Mental Health, Criminal Justice, Social Care, Housing and Health & Safety.
  • Be able to demonstrate experience of forming strong relationships with commissioning bodies and professional agencies
  • Have experience of managing voids, rental income and budgets / KPIs


Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Childcare Vouchers, Eyecare Vouchers
  • Growing and forward-thinking organisation


If you have a passion for Leadership and Management within Mental Health recovery and wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you


If you would like to lead our budding team then please apply TODAY by sending us your updated CV to


All shortlisted applicants will be invited for an interview in June where you will have the chance to meet our Head of Service and learn about the exciting new challenge ahead.


All successful applicants will be required to undertake an Enhances DBS and provide 2 employment references including one from your most recent employer


Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.


Closing date: 6/5/18

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