News & Events

Current Vacancies

Please send all completed applications to recruitment@socialinterestgroup.org.uk

Admin support worker

Department: Equinox - Brook Drive
Work Location: 124 Brook Drive SE11 4TQ
Salary: £13,719.00
Contract: Permanent
Hours per week: 22.5hrs
Shift pattern: Mon-Friday

Job description:
Brook Drive

 

Brook Drive is a CQC registered, residential community drug and alcohol detoxification unit, consisting of 26 bed spaces. The service is open 24 hours 365 days a year and provides medically supervised alcohol and drug detoxification programmes for people aged 18 and above. Many of our service users also have other needs including diagnosed mental ill health, pre-existing physical health needs and challenging life circumstances. Brook Drive is a big and busy service with an NHS supported complex care pathway and a full time GP service integrated on site. There is a multidisciplinary staff team of 20, including nurses, recovery substance misuse/mental health workers, complimentary therapy workers and group workers.

We pride ourselves on the strength of our recovery programme, diversity of our staff and the effective relationships that we build with our service users. We can see upwards of 550 service users a year, and completion rates are high with a benchmark of 85+% achieving their goals. There is no single achievement that can encompass what we do, but the service and its’ staff are dedicated to supporting our Service Users to achieve and sustain recovery.

Overview

We are looking for someone to provide high quality administrative assistance to support the sales function of Brook Drive as well as provide general office based support, including some reception duties, which ensure the smooth the running of the service.

Equinox offers hope without exclusion to marginalised people that have a range of needs, including mental health problems, alcohol & drug dependence, and homelessness.

 

Main Responsibilities

Assisting the Contracts and Administration Senior Practitioner in the sales and booking process of beds within Brook Drive. This will include communicating with relevant parties both internal and external, preparing formal paperwork and updating databases.

Answering sales line telephone and email enquiries in a professional manner and processing referrals.

Input data into the National Drug and Alcohol Treatment Monitoring System (NDTMS), resolve data quality issues, upload and submit files.

Collate and produce monthly income spreadsheets. Manage the Petty cash including preparing returns and requesting cash. Assisting the Social Interest Group Finance team in chasing unpaid invoices.

Investigate and report Health & Safety maintenance issues and monitor through to completion.

Provide reception cover within the duty office ensuring that all enquiries are dealt with efficiently and politely.

To actively promote a positive image of Equinox, with the general public, voluntary and statutory organisations.

 

Why work with us?

•Excellent core and on-going training aligned with personal development plan
•25 days annual leave (increasing 1 day per year of service up to 30 days)
•Pension, Eye-care Vouchers
•Growing and forward-thinking organisation

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you, please send a completed application form Application-form-Equinox–SIG to recruitment@socialinterestgroup.org.uk by the closing date.

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

Closing date: 19/11/2018

Related Documents:

Offender Resettlement Worker (Days to include occasional evenings and weekends)

Department: Penrose - Criminal Justice Services
Work Location: London Resettlement Prisons (Brixton, Belmarsh, Pentonville and Wandsworth)
Salary: Up to £23,600
Contract: Full Time, Fixed Term. This is a HMP on Fixed Term Contract until September 2020
Hours per week: 37.5hrs
Shift pattern: TBC

Job description:

This is a HMP on a Fixed Term Contract until September 2020.

To successfully reduce reoffending, contribute to the rehabilitation and reintegration of offenders back into the community.

To deliver the “Getting It Right” resettlement programme within the prison setting. To finalise a cohesive resettlement plan (BCST2) generated from the basic custody screening parts 1. To generate a resettlement review plan (BCST 3) 12 weeks prior to release. To Provide pathways, support and appropriate interventions to enable successful resettlement for all prisoners in both a group and on a 1-1 basis. Work with internal and external partners, agencies and commissioners including HM Prison & Probation Service, Community Rehabilitation Companies (CRC’s) and the National Probation Service to achieve the desired outcomes and KPI’s for the service.
Offender Resettlement Workers will also liaise with other staff in providing support and advice to offenders and be expected to regularly participate in team meetings and other duties deemed relevant by management.

SERVICE DETAILS:

This service co-ordinates and delivers resettlement services for offenders across four London prisons. These prisons are HMP’s Wandsworth, Belmarsh, Brixton and Pentonville. The offenders being supported will have a wide range of resettlement needs and will have varying and sometimes complex needs at differing levels.

Penrose provide resettlement support to offenders in custody and the Community. The service is designed to deliver initial screening and the meeting of immediate needs on arrival into an establishment and comprehensive resettlement planning in the last 12 weeks prior to release from custody, alongside the delivery of interventions, including the Getting It Right programme. The service will cover, release planning, employability, finance and benefit advice, support for sex workers, social support, health support, treatment continuity, and housing as a minimum.

You will be responsible for contributing to the targets set by Penrose in partnership with London CRC. One of the key targets will be delivering positive outcomes to reduce reoffending rates. The ability to work within a custodial setting and to be able to develop excellent working relationships with other partner agencies is vital to this role. It is essential that you are able to meet prison clearance requirements to undertake this role.

Offender Resettlement workers will be expected to have the necessary skills to be able to support the delivery of the accredited Getting It Right programme in a custodial setting, facilitate structured 1-1 sessions and group sessions, develop a cohesive resettlement plan for offenders, be responsible for the case management and the outcomes of service users within their caseloads and to ensure that good links are made with internal and external CRCs and other partners within community and custody

KEY AREA’S OF RESPONSIBILITY.

  • Work with prisoners, prison staff and partner agencies to facilitate resettlement planning.
  • Complete a Basic Custody Screening Tool 2 (BCST2) resettlement assessment with all offenders entering the prison within 5 days of BCST1 completion, using the BCST 1 as your guide for the BCST 2.
  • Resolve the immediate resettlement needs directly, or indirectly by ensuring referral of resettlement needs to the correct partners including internal and external partners and confirming referral received.
  • Provide resettlement advice and signposting to all offenders.
  • Within 12 weeks prior to release, you shall review the offender’s progress using the BCST2 to complete a comprehensive Resettlement Plan, ensuring that all needs are met, securing outcomes and objectives.
  • Introduce the offender to the ‘Getting it Right’ interactive journaling programme while in prison. You shall use this as the framework to deliver an intensive, modular resettlement programme.
  • Ensure the service user is aware of who is there designated Responsible Officer within the borough and designated time of attendance and licence conditions.
  • Work with other service providers to ensure services complement existing provision within prison and in the community.
  • Deliver a resettlement service that deals with offenders’ immediate resettlement needs. This service will be coordinated and will focus on immediate issues relating to but no exclusive to accommodation, health, employment, finance and debt
  • Resolve any immediate barriers and support needs and revisit resettlement needs at the end of the custodial period.
  • Review of the resettlement to ensure the offender has complete resettlement needs such as accommodation, community appointments, employment opportunities, FBD support, specialist support for sex offenders, vicIms of domestic violence, complex needs and health.
  • Encourage all offenders to participate in additional rehabilitative services provided through its Getting It Right programme.
  • Co-ordinate the programme available to offenders moving to other CRC providers, those on remand and to foreign nationals.
  • Work with other agencies and co-commissioned services including but not limited to Substance Misuse Services; health services; the Offender Learning and Skills Service (OLASS); and the Department for Work and Pensions (DWP) Benefits Advisers and Work and Programme Providers within the Resettlement Prison.
  • Supply regular progress, action and performance reports to the line manager, including good news stories, to take full ownership of your case loads and data tools.
  • As part of the release planning activity, you shall arrange a mentor at the Gate for the most vulnerable who are in danger of relapse and who do not have sufficient relational support;

RESETTLEMENT SUPPORT:

  • Act as named Offender Resettlement worker for service users as designated by the Resettlement Team Manager / Service Manager.
    Plan individual support and resettlement packages for the offenders, liaising with the appropriate agencies and care professionals to ensure successful delivery of the plans. Refer to Specialist Resettlement workers for Service Users with needs at Level 2 & 3.
    Deliver 1-1 and group support / interventions as required.
    Plan sessions and facilitate delivery of The Getting It Right Programme
    Constantly ensure there is genuine engagement with the offender using appropriate methodologies and inventions to encourage and support their engagement and progress towards greater independence in the community.
    Provide / arrange for various advice, advocacy and or information to offenders in relation to but not exclusive to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.
    To positively respond to offenders who may need assistance, seeking the support of the appropriate responsible officer if necessary in emergencies.
    Dealing with any disputes or emergencies within your job role.
    Having an understanding of the needs of the client group and working in an understanding and flexible manner using assessment and evaluation skills, using SMART objectives.
    Updating offender information to the offender management unit, C-Nomis, Oasys, MI Tool with relevant and accurate information.
    Ensure that at all times work is conducted within the policy and procedural framework established, ensuring full up to date knowledge and understanding of policies, procedures and legislation at all times and undertake mandatory training.

LIAISON WITH THE LOCAL COMMUNITY
• To act as a public representative of the Project, ensuring good community relations, particularly with partners, are maintained at all times.
• To liaise with other agencies, ensuring that information is accurately and promptly communicated to other relevant professionals within GPDR policy.

ADMINISTRATION
• To undertake administrative tasks as part of regular duties ensuring that these are completed accurately and in a timely manner, in particular MI Tool, Oasys and case management.
• Reporting of incidents as per Penrose Options Policies and procedures.
• To complete report including offenders resettlement plans, case notes, MI Data Tool and other documentation for managers, members of the management board and other agencies, as directed by your line manager in a timely and accurate manner and in accordance with policy and procedure
• To input and extract information from computerised packages, client monitoring system, and other database systems.
• Any other general administrative tasks to be completed ad hoc as requested by the management team.

HEALTH & SAFETY
• To take individual responsibility with the other Team Managers, Service Manager and HMP Service for the personal health and safety of all people working, or offenders in Custody. Report any concerns relating to Health & Safety issues at the earliest opportunity to their immediate line manager.
• Ensure that you are fully conversant with all aspects of HMP Service and Penrose Health & Safety Policy, Hygiene, Fire Alarm and related policies and procedures dealing with issues of aggression, emergencies etc.
• Undertake all required training including BIONIC, security awareness and developmental.

EQUAL OPPORTUNITIES
• Ensure the consistent and effective implementation of the Penrose Options Equal Opportunity Policy and Procedures.
• Positively promote an environment within the service and HMP service which respects the different ethnic cultures of the service

AUTHORITIES:
• Signing documents in conformity with the Authorisation Policy

ACCOUNTABILITIES & SECURITY:
• Assist in the successful resettlement of offenders into the community
• Accurate and up to date offender records and resettlement plans

• Comply with any required standards or procedures as detailed in the Organisation’s ISO9001 QMS and HMPP Service.
• Achievement of KPI targets and personal objectives
• Maintain appropriate conduct whilst representing Penrose in Custody
• Ensure Penrose is not bought into disrepute
• Report any ‘Conflicts of Interest to your Line Manager and inform HMPPS as necessary using the appropriate methods
• Inform line manager reference HMPPS discipline reporting procedures

OTHER DUTIES
• Attend meetings and training commensurate with the post of Offender Resettlement Worker, as requested by your line manager.
• Maintaining a friendly and supportive environment within the service/prison.
• When requested to provide guidance and support to relevant workers, such as volunteers, students, etc., in line with the relevant policy and procedure.

SHIFT PATTERNS / ROTA’S
• Shifts generally operate between 0800hrs and 1630hrs, Monday to Thursday, 0800hrs to 1330hrs Friday depending on the requirements of the service / HMP Service. Offender Resettlement Workers will also be required to attend some meetings and training. Occasional evening or weekend working may be required.

Person Specification

 Offender Resettlement Workers

Qualifications and Experience Rating Application Form Interview
Appropriate professional qualification:NVQ / Diploma level 3 in Health & Social Care / Criminal Justice or professional equivalent Desirable x
Experience of working with vulnerable individuals who may have mental health issues / substance misuse / challenging chaotic behaviours Desirable x
On the job experience of delivering resettlement plans and providing appropriate interventions for offenders and liaising with other professionals to bring the plans to fruition Desirable x x
Clear evidence and experience of successful reintegration of offenders into the community Desirable x x
Experience of providing resettlement support and practical assistance within a secure environment or outreach support role. Desirable x x
Experience of working with the offender client group/ or transferable skills group Desirable x x
Knowledge Rating Application Form Interview
Excellent understanding of the resettlement and social needs of vulnerable individuals Essential x x
Understanding and practical application of key legislation regarding criminal justice, social care, housing, and mental health Essential x x
Knowledge of Health & Safety and Equality legislation and practice Desirable x x
Understanding and practical knowledge interventions of the social and societal marginalisation can be attached to people with mental health issues and offending behaviour Essential x
Skills and abilities Rating Application Form Interview
Excellent and proven ability to form effective positive and motivational relationships Essential x
Excellent communication skills both written and oral with both internally and externally with outside agencies and bodies Essential x
Able to influence and negotiate positive outcomes with the offenders and supporting professional bodies Essential x x
Ability to maintain accurate records and write clear reports using bespoke software and branded packages Essential x x
Sensitive to both offender and staff needs Essential x
Ability to deliver plans to accomplish work Goals and objectives. Ability to arrange and assign work to use resources efficiently.  Ability to develop strategic plans, organizational structures, and systems to fulfil legislative or mission driven organizational goals.  Essential x x

Competences

 

Offender Resettlement Worker

 

 

Competency Definition Level
Oral communication Communicates in a way that is unambiguous using appropriate terminology and non-verbal communication, providing accurate data that influences and informs the recipient. Level B – Can communicate with a range of people in a positive and inclusive manner which maintains their attention. 
Written communication Expresses ideas clearly in a well structured manner, using correct grammar and appropriate terminology. Uses a variety of media. Level A – Writes well-structured, error free written documents.
Sensitivity Shows awareness of the diversity of those they work with and for and is aware of their own influence both. Recognises the impact of own behaviour on others. Level B – Recognises, understands and responds to feelings and needs of others, even when they may be very different to their own.
Coaching and motivating Directing and guiding others in the performance of their tasks. Establishing a spirit of working together to set and achieve goals. Level B – Independently takes the initiative to provide direction, support and feedback, motivating another to takes the agreed steps.
Team working/ working with others Contribute actively on issues/solutions even when the issue is not the responsibility of the individual. Level A – Work with others internally and externally to deliver solutions/results.
Service User focus Understand customer needs and requirements and act accordingly. Ensuring high level of service delivery to deliver customer satisfaction. Level B – Actively investigates further needs of the client and demonstrates their desire to deliver the best to the client.
Results Orientation Actively focused on achieving results and objectives. Level A – Works purposefully to achieve objectives and tasks on time and as agreed.

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Eye-care Vouchers
  • Growing and forward-thinking organisation

 

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer. If you feel that this role is for you, please complete an application form which can be found below and send to recruitment@socialinterestgroup.org.uk by the closing date.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you.

Closing date: 05/12/2018

Related Documents:

Specialist Resettlement Worker

Department: Penrose - Criminal Justice Services
Work Location: London Resettlement Prisons (Brixton, Belmarsh, Pentonville and Wandsworth)
Salary: Up to £25,000
Contract: Full time – Fixed Term until September 2020
Hours per week: 37.5hrs
Shift pattern: (Days to include occasional evenings and weekends)

Job description:

This is a HMP on a Fixed Term Contract until September 2020.

To successfully reduce reoffending, contribute to the rehabilitation and reintegration of offenders back into the community. To deliver the “Getting It Right” resettlement programme within the prison setting. To finalise a cohesive resettlement plan ‘Basic Custody Screening Tool’ (BCST2) generated from the BCST1. To generate a resettlement review plan (BCST 3) 12 weeks prior to release. To Provide pathways, support and appropriate interventions to enable successful resettlement for all prisoners in both a group and on a 1-1 basis. Work with internal and external partners, agencies and commissioners including HM Prison & Probation Service, Community Rehabilitation Companies (CRC’s) and the National Probation Service to achieve the desired outcomes and KPI’s for the service. The Specialist Resettlement worker purpose is to strengthen the service delivery for offenders who require a deeper level of support and knowledge.

Specialist Resettlement Workers will also liaise with other Offender Resettlement workers and other staff in providing support and advice to offenders and be expected to regularly participate in team meetings and other duties deemed relevant by management.

 

SERVICE DETAILS:

This service co-ordinates and delivers resettlement services for offenders across four London prisons. These prisons are HMPs Wandsworth, Belmarsh, Brixton and Pentonville. The offenders being supported will have a wide range of resettlement needs and will have varying and sometimes complex needs at differing levels.

Penrose provide resettlement support to offenders in custody and the Community. The service is designed to deliver initial screening and the meeting of immediate needs on arrival into an establishment and comprehensive resettlement planning in the last 12 weeks prior to release from custody. Interventions delivered include the Getting It Right programme in order to generate a cohesive resettlement plan for offenders post release from custody. The service will cover, release planning, employability, finance and benefit advice, support for sex workers, social support, Health support, treatment continuity, and housing as a minimum.

You will be responsible for contributing to the targets set by Penrose in partnership with MTC Novo and the area CRC. One of the key targets will be delivering positive outcomes to reduce reoffending rates. The ability to work within a custodial setting and to be able to develop excellent working relationships with other partner agencies is vital to this role. It is essential that you are able to meet prison clearance requirements to undertake this role.

Specialist Resettlement workers will be expected to have the necessary skills and training to be able to deliver CRC service provision at a deeper level of support for service users with more complex needs, facilitate structured 1-1 sessions and group sessions, develop a cohesive resettlement plan for offenders, be responsible for the case management and the outcomes of service users within their caseloads and to ensure that good links are made with internal and external CRCs and other partners within community and custody. Specialist resettlement workers will liaise closely with Offender Resettlement Workers, receiving referrals and sharing information and outcomes.

GENERIC AREA’S OF RESPONSIBILITY.

  • Adopt BIONIC (Believe It Or Not I Care) ethos
  • Work directly with prison staff to facilitate resettlement planning.
  • Resolve the immediate resettlement needs directly, or indirectly by ensuring referral of resettlement needs to the correct partners including internal and external partners and confirming referral received.
  • Provide resettlement advice and signposting to all offenders.
  • Within 12 weeks prior to release, you shall review the offender’s progress using the BCST2 to complete a comprehensive Resettlement Plan, ensuring that all needs are met, securing outcomes and objectives
  • Introduce the offender to the ‘Getting it Right’ interactive journaling programme while in prison.
  • Ensure the service user is aware of who is there designated Responsible Officer within the borough and designated time of attendance and licence conditions.
  • Work with other service providers to ensure services complement existing provision within prison and in the community.
  • Deliver a resettlement service that deals with offenders’ immediate and longer term resettlement needs. This service will be coordinated and will focus on immediate issues relating to but not exclusive to accommodation, health, employment, finance and debt
  • Resolve any immediate barriers and support needs and revisit resettlement needs at the end of the custodial period.
  • Review of the resettlement to ensure the offender has complete resettlement needs such as accommodation, community appointments, employment opportunities, FBD support, specialist support for sex offenders, victIms of domestic violence, complex needs and health.
  • Co-ordinate the programme available to offenders moving to other CRC providers, those on remand and to foreign nationals.
  • Work with other agencies and co-commissioned services including but not limited to Substance Misuse Services; health services; the Offender Learning and Skills Service (OLASS); and the Department for Work and Pensions (DWP) Benefits Advisers and Work and Programme Providers within the Resettlement Prison.
  • Supply regular progress, action and performance reports to the line manager, including good news stories, to take full ownership of your case loads and data tools.
  • As part of the release planning activity, you shall arrange a mentor at the Gate for the most vulnerable who are in danger of relapse and who do not have sufficient relational support;
  • If Required Complete a BCST 2 resettlement assessment with all offenders entering the prison within 5 days of BCST1 completion, using the BCST 1 as your guide for the BCST 2.

SPECIALIST RESETTLEMENT SUPPORT ROLES IN THE FOLLOWING AREAS:

Engagement:

  • Foreign National support and advice
  • Foreign national translation provision
  • Mentoring TTG (Through the Gate)
  • Seamless TTG provision
  • Improvement in TTG outcomes for vulnerable and chaotic groups

Finance Benefit & Debt:

  • To reduce / eliminate debts
  • To maximise income
  • To improve money management skills

Personal and Social Health:

  • Supporting service users towards improved physical and mental health
  • Positive personal relationships built and maintained
  • Liaison with prison health and substance misuse services to ensure needs are addressed and continuity of care is provided post-release
  • Social investment in community built and maintained

Domestic Violence/Sex Workers:

  • Increase the safety of the service user (and any children living with the offender)
  • Support in dealing with the impact of abuse
  • Support to better identify risk factors and networks of support

Education Training and Employment:

  • Support service users towards obtaining suitable training or employment
  • Support clients to maintain suitable employment whilst in custody
  • Increase motivation to engage with ETE support services

LIAISON WITH THE LOCAL COMMUNITY

  • To act as a public representative of the Project, ensuring good community relations, particularly with partners, are maintained at all times.
  • To liaise with other agencies, ensuring that information is accurately and promptly communicated to other relevant professionals within GPDR policy.

ADMINISTRATION

  • To undertake administrative tasks as part of regular duties ensuring that these are completed accurately and in a timely manner, in particular MI Tool, Oasys and case management.
  • Reporting of incidents as per Penrose Options Policies and procedures.
  • To complete report including offenders resettlement plans, case notes, MI Data Tool and other documentation for managers, members of the management board and other agencies, as directed by your line manager in a timely and accurate manner and in accordance with policy and procedure
  • To input and extract information from computerised packages, client monitoring system, and other database systems.
  • Any other general administrative tasks to be completed ad hoc as requested by the management team.

HEALTH & SAFETY

  • To take individual responsibility with the other Team Managers, Service Manager and HMP Service for the personal health and safety of all people working, or offenders in Custody. Report any concerns relating to Health & Safety issues at the earliest opportunity to their immediate line manager.
  • Ensure that you are fully conversant with all aspects of HMP Service and Penrose Health & Safety Policy, Hygiene, Fire Alarm and related policies and procedures dealing with issues of aggression, emergencies etc.
  • Undertake all required training including BIONIC, security awareness and developmental.

EQUAL OPPORTUNITIES

  • Ensure the consistent and effective implementation of the Penrose Options Equal Opportunity Policy and Procedures.
  • Positively promote an environment within the service and HMP service which respects the different ethnic cultures of the service users.

AUTHORITIES:

  • Signing documents in conformity with the Authorisation Policy

ACCOUNTABILITIES & SECURITY:

  • Assist in the successful resettlement of offenders into the community
    Accurate and up to date offender records and resettlement plans
    Comply with any required standards or procedures as detailed in the Organisation’s ISO9001 QMS and HMPP Service.
    Achievement of KPI targets and personal objectives
    Maintain appropriate conduct whilst representing Penrose in Custody
    Ensure Penrose is not bought into disrepute
    Report any ‘Conflicts of Interest to your Line Manager and inform HMPPS as necessary using the appropriate methods
    Inform line manager reference HMPPS discipline reporting procedures

 

OTHER DUTIES

• Attend meetings and training commensurate with the post of Specialist Resettlement Worker, as requested by your line manager.
• Maintaining a friendly and supportive environment within the service/prison.
• When requested to provide guidance and support to relevant workers, such as volunteers, students, etc., in line with the relevant policy and procedure.

SHIFT PATTERNS / ROTA’S

  • Shifts generally operate between 0800hrs and 1630hrs, Monday to Thursday, 0800hrs to 1330hrs Friday depending on the requirements of the service / HMP Service. Specialist Resettlement Workers will also be required to attend some meetings and training. Occasional evening or weekend working may be required.

Person Specification

 Specialist Resettlement Workers

Qualifications and Experience Rating Application Form Interview
Appropriate professional qualification:NVQ / Diploma level 3 in Health & Social Care / Criminal Justice or professional equivalent Desirable x
Experience of working with vulnerable individuals who may have mental health issues / substance misuse / challenging chaotic behaviours Essential x
On the job experience of delivering resettlement plans and providing appropriate interventions for offenders and liaising with other professionals to bring the plans to fruition Essential x x
Clear evidence and experience of successful reintegration of offenders into the community Essential x x
Experience of providing resettlement support and practical assistance within a secure environment or outreach support role. Essential x x
Experience of working with the offender client group/ or transferable skills group Essential x x
Knowledge Rating Application Form Interview
Excellent understanding of the resettlement and social needs of vulnerable individuals Essential x x
Understanding and practical application of key legislation regarding criminal justice, social care, housing, and mental health Essential x x
Knowledge of Health & Safety and Equality legislation and practice Desirable x x
Understanding and practical knowledge interventions of the social and societal marginalisation can be attached to people with mental health issues and offending behaviour Essential x
Skills and abilities Rating Application Form Interview
Excellent and proven ability to form effective positive and motivational relationships Essential x
Excellent communication skills both written and oral with both internally and externally with outside agencies and bodies Essential x
Able to influence and negotiate positive outcomes with the offenders and supporting professional bodies Essential x x
Ability to maintain accurate records and write clear reports using bespoke software and branded packages Essential x x
Sensitive to both offender and staff needs Essential x
Ability to deliver plans to accomplish work Goals and objectives. Ability to arrange and assign work to use resources efficiently.  Ability to develop strategic plans, organizational structures, and systems to fulfil legislative or mission driven organizational goals.  Essential x x

 

Competences

 

Specialist Resettlement Worker

 

Competency Definition Level
Oral communication Communicates in a way that is unambiguous using appropriate terminology and non-verbal communication, providing accurate data that influences and informs the recipient. Level B – Can communicate with a range of people in a positive and inclusive manner which maintains their attention. 
Written communication Expresses ideas clearly in a well structured manner, using correct grammar and appropriate terminology. Uses a variety of media. Level A – Writes well-structured, error free written documents.
Sensitivity Shows awareness of the diversity of those they work with and for and is aware of their own influence both. Recognises the impact of own behaviour on others. Level B – Recognises, understands and responds to feelings and needs of others, even when they may be very different to their own.
Coaching and motivating Directing and guiding others in the performance of their tasks. Establishing a spirit of working together to set and achieve goals. Level B – Independently takes the initiative to provide direction, support and feedback, motivating another to takes the agreed steps.
Team working/ working with others Contribute actively on issues/solutions even when the issue is not the responsibility of the individual. Level A – Work with others internally and externally to deliver solutions/results.
Service User focus Understand customer needs and requirements and act accordingly. Ensuring high level of service delivery to deliver customer satisfaction. Level B – Actively investigates further needs of the client and demonstrates their desire to deliver the best to the client.
Results Orientation Actively focused on achieving results and objectives. Level A – Works purposefully to achieve objectives and tasks on time and as agreed.

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Eye-care Vouchers
  • Growing and forward-thinking organisation

 

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer. If you feel that this role is for you, please complete an application form which can be found below and send to recruitment@socialinterestgroup.org.uk by the closing date.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you.

 

Closing date: 05/12/2018

Related Documents:

Criminal Justice Services: Performance & Data Coordinator

Department: Penrose - Criminal Justice Services
Work Location: Criminal Justice Services Head Office with regular travel across London required
Salary: Up to £29,000
Contract: Permanent
Hours per week: 37.5hrs
Shift pattern: (Days 9am -5.30pm include occasional evenings and weekends)

Job description:

The Performance and Data Coordinator is responsible for the collation and analysis of contractual performance information. This is a HMP ISIS on a Fixed Term Contract until September 2020.

The role will work closely with Service Managers to provide an independent and effective quality and performance monitoring service for Penrose Criminal Justice services.

This includes collating and producing data in respect of Penrose’s KPIs, assisting in highlighting the key findings and recommendations, assisting with the development of the Penrose Quality Management System and other performance measurement and monitoring systems.

The role includes line management of administrative staff in prison or community settings with the aim of ensuring high standards of data quality and integrity and to support the running of informed and efficient services.

The role will provide a contact point for queries related to data collection and usage of database systems and to support and maintain relationships between Penrose CJS and London CRC.

 

SERVICE DETAILS:

The service works across four London prisons to co-ordinate support service-users recently admitted to the prisons, as well as rehabilitative services for those released from the prisons. The prisons are HMP’s, Belmarsh, Brixton, Pentonville and Wandsworth. Service users will have a wide range of needs which could be complex.

In addition, Penrose CJS provide community rehabilitation activities to service-users on Post Sentence Supervision and will act as Responsible Officers in the community. The service is designed to deliver community rehabilitation activities and Post Sentence Supervision requirements. This service works alongside residential and floating support services that provide rehabilitative interventions to offenders in the community.

You will be responsible for contributing to the targets set by Penrose in partnership with MTC Novo and London CRC. One of the key targets will be ensuring that we are delivering positive outcomes a robust and quality service directed at reducing reoffending rates. This will be demonstrated using information gathered from community or custodial service data systems, which you will have responsibility to ensure is accurate, up-to-date and informative.

KEY AREAS OF RESPONSIBILITIES:

Contract Compliance

  • Ensure accurate information is entered on to data collection systems for ourselves or our contractors
  • Maintain accurate and up-to-date data internal collection systems
  • Maintain positive relationships with our partners
  • Produce timely and accurate contractual performance reporting to senior management our partners and commissions, in particular London CRC.
  • Collate performance statistics for the services for comparison against KPIs and to support administration of our contracts and liaise with partner agencies as necessary.
  • Support the Service Managers in producing contractual data.

 

Maintain and develop data quality and reporting processes to support service delivery and evaluation

  • Monitor quality and consistency of data provided by Offender Resettlement Workers (ORWs) or Responsible Officers (ROs) and liaise with Team Coordinators/Managers as appropriate.
  • Support ROs and ORWs to improve consistency of reporting through training and guidance
  • Liaise with relevant external stakeholders, particularly prison and probation partners, to address any issues affecting data quality or accuracy
  • Identify and monitor any performance reporting dependencies and liaise with Penrose CJS management

Line management of Prison Data Admin Support staff or Community Data Support Officers (DSOs)

  • Provide quality leadership and line management to staff.
  • Responsible for ensuring that all staff have appropriate personal development plans, and are appropriately supported to achieve the plans targets / interventions.
  • Ensure that regular 1-1 supervision is taking place.
  • Participate in the selection and induction of new staff to ensure that they are aware of their duties and the policies, practice and values of SIG.
  • Ensure that HM Prison security requirements are adhered to at all times.
  • Ensure staff are aware of our Employee Assistance Programme.
  • Ensure that absenteeism and lateness is maintained, on or below, the agreed levels for the organisation, taking appropriate support and action to achieve the target.
  • Ensure that all staff maintain high standards of professional performance at all times through adherence to the SIG policies and procedural frameworks.
  • Ensure that disciplinary, complaints and grievance procedures are appropriately managed, including the undertaking of investigations and the conducting of disciplinary interviews when required
  • Responsible for ensuring that all staff are performance managed via the SIG appraisal system and that appraisals are conducted and completed on time
  • Manage staff induction and probationary periods
  • Hold regular staff meetings and one to one supervision with Project staff
  • Co-ordinate and monitor the workload of the team and ensure that all current performance and service standards are being met
  • To ensure that adequate staff are on duty at all times, and that appropriate staff rotas have been prepared and that arrangements are in place for the use of locum workers if required.
  • Ensure that you and your team fully adhere to partner agency policies and practices as appropriate including HM Prison Service, London CRC and MTC Novo
  • Report incidents and accidents as per SIG procedure
  • Attend management team meetings as requested
  • Ensure staff are aware of and adhere to all organisational data protection and health and safety policies at all times

 

Development of the Project / Community Liaison

  • Promote the Service through participation in inter-agency forums and attendance at other functions where appropriate and as directed by the Service Manager.
  • Participate and contribute to the development of an annual plan for the Service, which reflects its objectives and performance.

Health & Safety and Environment

  • Promote and encourage best practice in Health & Safety and Environment.
  • Take responsibility for the personal safety of all people working and / or visiting the service.
  • Ensure that policies regarding Health, Safety and the Environment are adhered to and that safe working practices are adopted at all times

 

Equal Opportunities

  • Ensure consistent and effective implementation of Social Interest Group’s Equal Opportunities & Diversity policy and procedures.
  • Ensure you understand Social Interest Group’s Equal Opportunities & Diversity policy and procedures.
  • Positively promote an environment within Penrose Criminal Justice Services which respects and values the diversity of both staff and service users.

Other Responsibilities and Duties as Required

  • Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

Accountabilities:

  • Accurate and up-to-date data collection systems
  • Maintenance of excellent partnership arrangements with partners, professional bodies and commissioners as directed
  • Comply with any required standards or procedures as detailed in the Organisation’s ISO9001
  • QMS Achievement of KPI targets and personal objectives.

 

Please note that this job description is subject to change (following consultation) depending on the needs of the organisation.

Qualifications and Experience  

Rating

 

Application Form

 

Interview

Experience of line managing and developing staff Desirable X x
Experience of developing and maintaining performance measurement systems. Essential X x
Experience of training staff to use databases, case management systems and other performance measurement tools Desirable X x
Experience of providing a responsive service to both external and internal contacts. Essential X x
Experience in verification, manipulation and analysis of data and charts in Microsoft Excel and databases. Essential X x
Experience of collating and analysing data against key performance indicators. Essential X x
Experience of designing reports and reporting systems. Essential X x
Experience of conducting audits to meet procedural requirements. Essential X x
Experience of using probation data systems including OASys, Delius, Omnia and PIMS. Desirable x

 

Knowledge

 

   
Knowledge of general administrative practices and processes. Essential x x
Advanced knowledge of relevant IT processes, including Word, Excel, Access and Internet Communications Essential x  
Understanding of equal opportunities and how it relates to all areas of our work Essential x x
Knowledge of UK prison and probation services, and the criminal justice system Desirable x x
Knowledge of Quality Management Systems Essential x x

 

Skills and abilities

 

   
Ability to work independently, use initiative, manage own time, juggle priorities and meet deadlines Essential x  
Ability to support and advise other staff members in utilising databases and data collection systems

 

Essential x x
Excellent I.T skills Essential x x
Able to influence and form strong relationships with commissioning bodies and professional agencies Essential   x
Excellent communication skills, both written and verbal, including liaison with people at all levels Essential x x
Ability to manage advanced IT systems such as producing database reports and formulas and charts in Excel. Essential   x
Ability to collate, analyse and interpret a range of qualitative and quantitative data. Essential   x
Ability to design reports / reporting systems to meet business requirements. Essential   x
Ability to prepare written documents to a good business standard Essential   x
Excellent attention to detail and diligence in checking and verifying data. Essential   x
Ability to conduct audits in an objective manner, setting and following up actions to resolver non-conformances. Essential   x
A commitment to ensuring equal opportunities and diversity is reflected in all areas of work Essential   x

 

Competencies

Performance & Data coordinator

Competency Definition Level
Oral communication Communicates in a way that is unambiguous using appropriate terminology and non-verbal communication, providing accurate data that influences and informs the recipient. Level C – Communicates effectively in all situations and environments and supports others to effectively express themselves
Written communication Expresses ideas clearly in a well structured manner, using correct grammar and appropriate terminology. Uses a variety of media. Level C – Actively supports others in their written communications. Corrects and amends texts of others.
Coaching and motivating Directing and guiding others in the performance of their tasks. Establishing a spirit of working together to set and achieve goals. Level C – When collaborating with others, stimulates and contributes actively to the provision of mutual feedback and support aimed at fostering individual development
Planning and organising Use good planning skills to deliver results. Stipulating the time and resources needed to achieve the results Level C – Demonstrates good project management skills to deliver on cost, quality and timescales. Encourages and coordinates others to effectively plan and organise effectively
Commercial Demonstrating business and commercial awareness when making decisions. Level B – Applies business acumen to own decision making including an awareness of new opportunities
Leadership Directing and guiding employees in the performance of their jobs; employing management styles and methods which are tailored to the employee/team and situation in question. Level B – Provides independent direction and guidance to others in the performance of their tasks
Leadership Directing and guiding employees in the performance of their jobs; employing management styles and methods which are tailored to the employee/team and situation in question. Level B – Provides independent direction and guidance to others in the performance of their tasks
Results Orientation Actively focused on achieving results and objectives. Level B – Manages priorities to achieve agreed outcomes and takes timely action to ensure no delays
Sensitivity Shows awareness of the diversity of those they work with and for and is aware of their own influence both. Recognises the impact of own behaviour on others. Level C -Give others feedback on the effectiveness with which they respond to differences in needs and feelings and raises the issue sensitively when considering the skills of team members.

 

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Eye-care Vouchers
  • Growing and forward-thinking organisation

 

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer. If you feel that this role is for you, please complete an application form which can be found below and send to recruitment@socialinterestgroup.org.uk by the closing date.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you.

Closing date: 05/12/2018

Related Documents:

Deputy Service Manager – Floating Support

Department: Penrose Synergy
Work Location: Synergy Universal & Luton
Salary: £24,269
Contract: Permanent
Hours per week: 37.5
Shift pattern: Mon-Fri 9-5

Job description:

Job Purpose:

To support the Service Manager in the effective operational day to day delivery of the service. To oversee staff induction, development and supervision.  To coordinate referrals and support staff to deliver quality and timely support to service users. To provide excellent management of the teams within their area of responsibility, through embodying the values of the organisation.

 

Accountabilities:

  • Staff wellbeing and performance
  • Service user engagement and experience
  • Office Health & Safety
  • Maintaining positive relationships with partners, professional bodies and commissioners
  • Comply with any required standards or procedures as detailed in the Organisation’s ISO9001 QMS
  • Achievement of KPI targets and personal objectives
  • Meeting delegated deadlines within a timely manner

 

KEY AREAS OF RESPONSIBILITIES:

Operational:

 

  • Undertake performance management with subordinates
  • Responding to and monitoring of complaints and feedback
  • To support the front line team with the most complex and challenging of cases, including holding a minor case load to be managed and move on in a timely manner
  • Support the Service Manager with audits and the delivery of any Service Performance Plans
  • Coordination of referrals, assessments and service user support
  • To be part of the rota’d emergency on-call service
  • Undertake disciplinary investigations
  • Support and encourage service users engagement and positive experience
  • Coordinate and/or deliver local workshops for staff and service users
  • Ensure that all service users have an assigned support worker and are assessed and engaged with according to their priority need(s)
  • To be an active participant in regards to organisational working groups such as the AINM, Policy into Practice and ISO 9001
  • To represent Penrose at community based meetings, forums and events
  • To maintain and develop close links and positive relationships with referring agencies, community groups, and partner organisations, including attending team meetings, delivering presentations and information gathering and feedback
  • Ensure that innovative and personalised support is delivered flexibly by the team, to meet service user needs and wishes, building independence within the community
  • Ensure that risk assessments and management plans are completed and updated regularly
  • To ensure that adequate staff are on duty at all times, and that appropriate staff rotas have been prepared and that arrangements are in place for the use of locum workers if required
  • Responsible for putting the Business Continuity Plan into practice when required

 

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Eye-care Vouchers
  • Growing and forward-thinking organisation

 

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

If you feel that this role is for you, please complete an application form which can be found below and send to recruitment@socialinterestgroup.org.uk by the closing date. (Please note we will be accepting applications forms for this position only)

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you.

Closing date: 30/11/18

Related Documents: